At The Light Supplier, we strive for a hassle-free shopping experience. Here's everything you need to know about our shipping and returns policy:

1. Processing time:
Orders are usually processed within 1-3 working days. Once your order has been shipped, you will receive a confirmation email.

2. Shipping methods:
We offer several shipping options, including standard and expedited delivery. Shipping costs are calculated at checkout, based on your location and the selected shipping method.

3. Delivery time:
Estimated delivery time varies depending on your location and the shipping method chosen. Generally, standard shipping takes 6-8 working days.

4. Order tracking:
Once your order has been dispatched, you will receive a tracking number via e-mail so you can easily track the progress of your shipment.

5. Returns:
Not satisfied with your purchase? No worries! Check out our return policy for more information on how to return your product.

Do you have any questions about shipping or returns? Please feel free to contact us, we will be happy to help you!

At The Light Supplier, your satisfaction is our priority.

We offer a 30-day Money-Back Guarantee to make sure you are satisfied with your purchase. Find out how it works here:

1. Eligibility:
You have 30 days from the delivery date to request a refund for any item that does not meet your expectations. To be eligible, the item must be unworn/unused, in its original packaging and in the same condition in which you received it.

2. Refund process:
Please contact our customer service team at support@thelightsupplier.com stating your order number and reason for return to initiate a refund. We will guide you through the return process and provide you with a return label if applicable.

3. Returns:
Customers are responsible for the cost of return shipping unless the item is faulty or incorrectly delivered. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your return.

4. Reimbursement timeline:
Once we receive your returned item, we will inspect it and process your refund within 5-7 working days. The refund will be made to the original payment method you used at the time of purchase.

5. Exceptions:
Please note that certain items, such as personalised products or products on sale, may be excluded from this guarantee.

Thank you for choosing The Light Supplier!
We appreciate your trust and are ready to answer all your questions about our money-back guarantee.

At The Light Supplier, the security of your personal data is paramount and we ensure a safe shopping experience. Find out here how we protect your data during the checkout process:

1. Encryption technology:
Our website uses advanced encryption technology (SSL) to protect your personal and payment information during transmission. This means that all data exchanged between your browser and our server is securely encrypted and cannot be accessed by unauthorised parties.

2. Payment options:
We offer several secure payment methods, including credit/debit cards and trusted payment platforms. All payments are processed through secure systems that comply with industry standards to ensure the safety of your financial data.

3. Data privacy:
We are committed to protecting your privacy. Your information is used exclusively for processing your orders and providing updates on your purchase. We do not share or sell your personal information to third parties without your consent.

4. Order confirmation:
After completing your purchase, you will receive an order confirmation e-mail with your order details and tracking information so you can track your shipment.

5. Customer service:
Do you have any questions or concerns about the security of your data or the checkout process? If so, please feel free to contact our customer service team at support@thelightsupplier.com. We will be happy to help you!

Thank you for choosing The Light Supplier!Your trust is essential to us, and we are committed to providing a safe and enjoyable shopping experience.