Shipping policy

This policy applies to orders delivered to the countries you can choose at checkout. It explains our shipping terms and procedures. By placing an order with us, you agree to the policy set out below.

KEY INFORMATION AT A GLANCE

  • Order cut-off: 11 pm (Amsterdam time). Orders placed after this time are processed the next business day.
  • Processing time: 0–3 business days (Monday to Friday). This is the time from your order until the parcel is prepared and handed over to the carrier.
  • Total delivery time: 9–12 days (processing + shipping). Sometimes, due to high demand, orders may take 2–4 weeks to arrive.
  • Delivery countries: the Netherlands, the United States, the United Kingdom, Ireland, Canada, Australia and New Zealand.
  • Delivery locations: we ship to every customer address entered at checkout.
  • Shipping costs: free shipping on all orders.

All delivery times are estimates and may vary during peak periods or holidays.

DELIVERY PROCESS

As soon as you place an order, our team starts processing it. Your items are packed with care to protect them during transport and then handed over to our delivery partner.

If there is a delivery problem with your address or preferred delivery time, our shipping partner will contact you directly to arrange a solution.

DELIVERY PARTNER

We work with reliable carriers in every country we ship to. You will receive a tracking number by email as soon as your order has shipped.

SHIPPING COSTS

To make shopping easier, The Light Supplier offers free shipping on all orders.

ADDRESS CHANGES

You can change your delivery address within 24 hours of placing your order by contacting customer service. Once the order has shipped, the address can no longer be changed.

You are responsible for entering the correct delivery address at checkout.

CANCELLING ORDERS

You can cancel your order free of charge within 24 hours of purchase. Once an order has shipped, it can no longer be cancelled. After receiving your items, you can request a return under our Refund Policy.

DAMAGED PARCELS

If your parcel arrives damaged, please let us know within 3 business days of receipt.

We may ask for photos of the damaged items. After review, we may offer a replacement, a refund or store credit for confirmed damage.

Questions? Email us at support@thelightsupplier.com.