Frequently Asked Questions


We accept VISA, MasterCard, American Express, Discover and Paypal. Please note that the available payment methods may change depending on your region. We do not accept cash on delivery.


You can find our return policy here.

Once we receive your item, a refund is initiated immediately. All major credit card providers generally take 5-7 business days to process your refund before it appears in your bank account.

The best way to change your order is to contact our support team here. If an order is shipped, we won't be able to make any changes to your order and you would need to place a new order.


We strive for the best prices for our products. That is why we choose to ship the products directly from our manufacturer. This allows us to save costs on transport, storage, packaging and shipping costs and offer the products at a fair price.

Every order is processed within 24 hours and the average delivery time is 9-12 days. You can track your order status on our tracking page wich you can find here.

Carrier tracking would provide you with up-to-date information about your package. If it gets stuck or never gets delivered to you, please contact our support here and we can assist you with the next steps.

Chances of receiving defective item is very rare but it could happen. Please take pictures and capture a video of a product which shows defect clearly & contact our support to check if it's eligible for replacement. You can contact us here.

No, we cover all taxes and duties to get your order delivered. But we are not responsible for delays caused by the customs department in your country.

To cut costs and offer free shipping worldwide, our fulfillment center is in Bejing - China.

Don't worry about the quality, we have quality checks and close communication with our private manufacturer to ensure high quality products.


You can contact us here and our team will be happy to help you with whatever you need!