Contact Us

Ambientify Ember

Have a question about your order or one of our products?

Our team is available 7 days a week to help you and answer your questions. Leave your contact details below, and we will get back to you within 24 hours.

Get in touch with us

FAQ's

Our customers' satisfaction is our first priority.

We offer a full refund if the product has not been opened and is unused and a partial refund if the packaging cannot be accounted for.

Please note that shipping costs are the customer's responsibility.

All returns must be in the original packaging with proof of purchase attached.

Products under warranty should be handled with care.

If products show visible defects, please take photos of them and send them to us. We will then contact you to clarify all the details.

All direct payment gateways adhere to PCI-DSS standards as administered by the PCI Security Standards Council, a joint effort between brands such as Visa, MasterCard, American Express and Discover.

Standard delivery usually takes 5-7 working days. Please note that orders may arrive later than normal during holidays or other festive events.

If your order has not arrived after two full weeks, please contact us and we will review the details.

Free shipping

We deliver with local couriers, for the fastest and most reliable service. Free shipping is automatically applied to all orders.

Premium Quality

Our high quality standards ensure that each product is manufactured using the finest materials and with extreme attention to detail. Each item is made to last.

30 day money back guarantee

With our 30-day return policy, you can shop worry-free. We are committed to making sure you are completely satisfied with your purchase!