Wireless, Water resistant and Touch controlled.
FAQs
Where can I contact The Light Supplier?
You can contact us here, and our team will be happy to assist you!
Which payment methods do you accept?
We accept VISA, MasterCard, Apple Pay, Google Pay, and PayPal. Please note that the available payment methods may vary depending on your region.
When will I receive my order?
We strive for the best prices for our products. That's why we choose to ship products directly from our manufacturer. This allows us to save on transportation, storage, packaging, and shipping costs, and offer the products at a fair price.
Each order is processed within 24 hours, and the average delivery time is 5-12 days. You can track the status of your order on our tracking page, which you can find here.
What should I do if I receive a defective product?
The likelihood of receiving a defective item is very low, but it can happen. Take photos and a video of the product clearly showing the defect, and contact our support team to check if it qualifies for a replacement. You can contact us here.
What should I do if I never received my order?
With tracking from the shipping service, you receive up-to-date information about your package. If it gets stuck or never arrives, please contact our support team here, and we will assist you with the next steps.
How can I make changes to an order I have already placed?
The best way to modify your order is to contact our support team here. Once an order has been shipped, we can no longer make changes, and you will need to place a new order.
What is your return policy?
You can find our return policy here.
How long does the refund take?
Once we receive your item, the refund will be processed promptly. All major credit card providers typically take five to seven business days to process your refund before it appears in your bank account.
Do you offer a warranty?
We believe in the quality of our products, and we want to ensure that with a 30-day money-back guarantee. We also offer a 2-year warranty on all our products against defects because we trust the quality we deliver.
If for any reason you do not have a positive experience, we will do our best to ensure you are satisfied with your purchase.
Please feel free to email us at support@thelightsupplier.com, where our friendly customer service team is ready to resolve any issues.
Where can I contact The Light Supplier?
You can contact us here, and our team will be happy to assist you!
Which payment methods do you accept?
We accept VISA, MasterCard, Apple Pay, Google Pay, and PayPal. Please note that the available payment methods may vary depending on your region.
When will I receive my order?
We strive for the best prices for our products. That's why we choose to ship products directly from our manufacturer. This allows us to save on transportation, storage, packaging, and shipping costs, and offer the products at a fair price.
Each order is processed within 24 hours, and the average delivery time is 5-12 days. You can track the status of your order on our tracking page, which you can find here.
What should I do if I receive a defective product?
The likelihood of receiving a defective item is very low, but it can happen. Take photos and a video of the product clearly showing the defect, and contact our support team to check if it qualifies for a replacement. You can contact us here.
What should I do if I never received my order?
With tracking from the shipping service, you receive up-to-date information about your package. If it gets stuck or never arrives, please contact our support team here, and we will assist you with the next steps.
How can I make changes to an order I have already placed?
The best way to modify your order is to contact our support team here. Once an order has been shipped, we can no longer make changes, and you will need to place a new order.
What is your return policy?
You can find our return policy here.
How long does the refund take?
Once we receive your item, the refund will be processed promptly. All major credit card providers typically take five to seven business days to process your refund before it appears in your bank account.
Do you offer a warranty?
We believe in the quality of our products, and we want to ensure that with a 30-day money-back guarantee. We also offer a 2-year warranty on all our products against defects because we trust the quality we deliver.
If for any reason you do not have a positive experience, we will do our best to ensure you are satisfied with your purchase.
Please feel free to email us at support@thelightsupplier.com, where our friendly customer service team is ready to resolve any issues.